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  • AWWA WSP57721
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AWWA WSP57721

  • Developing an Outstanding Customer Service Program
  • Conference Proceeding by American Water Works Association, 03/19/2003
  • Publisher: AWWA

$12.00$24.00


This slide presentation outlines a utility wide customer service program that includes: developing a "find a way to say yes" attitude; improving internal customer service; developing a "same day response" policy; training staff on answering the telephone; general etiquette; customer service scripts in response to specific or common questions; customer service information boxes to carry on each service truck that includes local maps, business cards, phone numbers, etc.; improve follow-up on customer requests; and, innovative tools to improve customer service and relationships such as car wash tickets, showerheads, etc.

Product Details

Edition:
Vol. - No.
Published:
03/19/2003
Number of Pages:
20
File Size:
1 file , 310 KB

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