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AWWA ACE58130
- A Survey of Customer Opinions Regarding Drinking Water Quality and Safety, and the Cost of New Treatment Processes
- Conference Proceeding by American Water Works Association, 06/15/2003
- Publisher: AWWA
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After nearly two decades of improvements with periodic taste and odor episodes through a sourcewater improvement program, Saint Paul Regional Water Services (SPRWS) once again had somenoticeable incidents of unpleasant taste and odor in its tap water during 2000 and 2001. SPRWSstaff presented several potential treatment options to the Board of Water Commissioners toinitiate discussion on the issue and to obtain direction from the Board. The Board directed staffto study the three most feasible treatment options and to conduct a customer survey to determine:SPRWS customers' level of concern regarding taste and odor; and, their willingness topay for additional treatment to solve the taste and odor problem. Includes figures, appendices.
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